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Home Returns Policy

Returns Policy

Please contact us to arrange for any returns.

Shipping Damage & Package Theft

  • Claims: All damaged or missing packages must have a damage claim submitted directly to extend.com using the contract number supplied in your order confirmation email.

  • Liability: We do not absorb carrier damage or package theft costs under any circumstances.

Return Guidelines & Criteria

  • Timeframe: Return requests must be made within 30 days of receipt.

  • Documentation: A copy of the invoice must be included with the return shipment.

  • Condition: All returned items must be unused, uninstalled, in their original/undamaged packaging, and in resalable condition. Each item must retain its original part number labels.

  • Inspection: We reserve the right to refuse and return any parts we find have been installed, used, or do not meet the above criteria.

Non-Returnable Items

  • Electrical parts

  • Fluids

  • Special order parts

  • Low-value non-stocking parts: No returns on any non-stocking part under $15.00 (as these cannot be returned to Toyota).

Fees

  • A 20% restocking fee will be applied to all eligible returned parts.


Cancellation Policy

  • Window: An order (or a portion of an order) may be cancelled up until the time it is processed as complete and/or shipped.

  • Restocking Fees: All cancelled orders that have already been processed/completed, or are currently in transit to our dealership from Toyota, will incur a 20% restocking fee.

Note: Please confirm fitment and the necessity of the part before placing your order to avoid unnecessary cancellation fees.